Learning Objectives

	The ability to distinguish between assertive and non-assertive behaviour
	Understanding of communication pitfalls
	Identification of own typical interpersonal style and advantages and disadvantages of this style
	Experience with effective listening skills
	Knowledge of a range of assertiveness skills and practical applications of these skills to own situations
	Strategies for dealing with difficult people

Overview
Learning Outcomes
Effective Communication: Blocks & Solutions
Johari's Window
Interpersonal Response Inventory
Being Assertive
Reflections on My Style
Listening Skills
Defusing Emotion
Speaking Up
The DESC Guideline
Handling Difficult People
Hints for Constructive Feedback
The FIDO Guideline
Who Should Survive?
Learning Journal: Day 1

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